Managing Conflict at Work (booklet from ACAS UK)
This new 36-page booklet entitled Managing Conflicts at Work from the Advisory, Conciliation and Arbitration Service (ACAS) in the U.K. provides lots of useful ideas in a nice format. It is available as a pdf. Also from the ACAS is Mediation: An Employer's Guide which provides advice on the use of mediation in the workplace and information on setting up a service within a workplace (including universities).
